1. Payment provider and buyer rights
When you purchase ArchWalk 360 through Paddle, Paddle is the Merchant of Record and the seller for that transaction. Refunds for Paddle transactions are processed by Paddle under its applicable Refund Policy and buyer terms. Nothing on this page limits non-waivable consumer protections or statutory rights in your country.
2. Subscription renewal and cancellation
Subscription plans may be billed monthly, at a longer prepaid interval, or under an individually agreed written commercial arrangement. Your billing frequency, price and renewal terms are presented before purchase. Unless otherwise agreed, subscriptions renew automatically until canceled.
To stop future renewals on a Paddle-billed subscription, use the “Manage subscription” link in your transaction email or the Paddle customer portal. You may also contact Paddle buyer support. Cancellation generally takes effect at the end of your current paid billing period, with access continuing until that period ends unless the applicable terms or a refund decision specify otherwise.
3. Requesting a refund
For a Paddle-billed purchase, submit your refund request through the link in your Paddle receipt, the customer portal or Paddle buyer support. You may also email [email protected] with your account email, purchase date and description of the problem so we can investigate software issues. Do not email full payment-card details.
Depending on your location and purchase circumstances, you may have statutory withdrawal or refund rights. Paddle may also consider discretionary refunds on a case-by-case basis, including where supported by its published policy. Requesting cancellation does not by itself guarantee a refund of an already paid period. Please consult Paddle's current buyer policy for applicable time windows, exceptions and decisions.
4. Software defects and service problems
If the software materially fails to provide the features described at purchase, contact us with enough detail to investigate and attempt a fix. If unresolved, you may seek a refund through Paddle, which determines and processes eligible Paddle transaction refunds in accordance with applicable rights and policies.
5. Trials, custom terms and optional services
Any available free trial, promotional price, custom subscription term or negotiated discount is governed by its specific checkout or written agreement. Review when billing starts and the renewal amount before agreeing to a plan.
Optional professional 360 capture and other separately quoted human services are not included in the SaaS subscription price. Their cancellation, delivery and refund terms must be agreed separately in writing; they are not processed through Paddle unless Paddle has approved that use.
6. Questions
Contact [email protected] about platform issues or access, and Paddle for payment/refund requests on Paddle transactions. See our Terms of Service and Privacy Policy.